PRD Technologies Ltd provides an award winning billing solution (Intelligent Billing) for telecoms companies, cloud solution providers and other sectors. Their clients are based around the world and include Westcoast Cloud, Dutch telecoms company KPN, Ridgewall Group and XMA.
In early 2021, PRD Technologies decided to gain ISO 27001 certification to prove that it has the framework, procedures and processes in place to protect the information of its clients and their customers effectively via a robust Information Security Management System (ISMS).
Customised ISO 27001 consulting services
RightCue delivered a tailored ISO 27001 consulting services package, aimed at causing minimum disruption to PRD’s business, bringing in expertise from its highly qualified and experienced team, and providing proactive and effective advice. PRD Technologies needed a trusted advisor who would support them with managing their security requirements from end-to-end, including:
PRD Technologies chose to work with RightCue because they recognised that we would not simply follow the framework, but rather offer them bespoke ISO 27001 consulting services to support them on their journey to ISO 27001 certification. This methodology means that our customers save time and cost on the implementation process as we don’t develop unnecessary processes and procedures that have no relevance to them.
Challenges
PRD was going through a rapid growth phase and the implementation needed to align with the changes being made to the networks and infrastructure, without causing disruption to their business operations. Covid-19 brought additional complexities of managing the entire process remotely and bringing the client and the implementation team together virtually.
“RightCue is not just another ISO 27001 consultancy, they provide a truly tailormade service. It doesn’t matter if the business they’re working with is large or small, they are unwavering in their support. We had a dedicated point of contact and their help in debunking jargon and unravelling processes was indispensable in itself.”
Simon Adams
Managing Director, PRD Technologies Ltd
A rigorous and supportive approach to ISO 27001 implementation
Acting as PRD Technologies’ ISO 27001 ISMS implementation partner, RightCue supported PRD through the complete ISO 27001 certification process, which included:
Our friendly and approachable team kept the lines of communication open at all times, so that PRD Technologies felt clearly informed on every aspect of their progress towards ISO 27001 certification.
“We always seek partners and suppliers that reflect our own values and go the extra mile. The team at RightCue has supported us as if they were part of our team, holding our hand every step of the way on our path to ISO 27001 certification. Such is the personal level of service they deliver, that their Director, Yogesh, even supported us at one of our client meetings to explain our cyber security protocols.”
Simon Adams, Managing Director, PRD Technologies Ltd
Information security is a complex field. We nurtured PRD Technologies’ employees, coaching and advising them along the way. In doing so, they understood their role in secure data management and the implications of their actions.
From building an initial understanding of PRD Technologies’ existing process and risks, to creating thorough and relevant policies and procedures, RightCue consultants supported PRD in the most rigorous and practical ways towards a successful certification.
Sonal Agarwal, Executive Director and Managing Consultant at RightCue, has considerable experience in taking clients through the certification audit process, which meant PRD Technologies was fully prepared for their ISO 27001 examination.
At every stage, we wanted to make sure their budget for ISO 27001 consultancy was used to the utmost and they had complete faith in our service excellence and support.
PRD Technologies achieves ISO 27001 certification and enjoys additional benefits
After initially achieving Cyber Essentials and Cyber Essentials Plus qualifications with us, PRD Technologies went on to undertake the ISO 27001 certification. Meticulous planning, careful monitoring and close collaboration between PRD Technologies and RightCue over the course of a year resulted in the following successes:
“PRD Technologies now has a recognised certification, giving our clients confidence in the secure handling of their information, which in turn which gives us a competitive edge as a credible billing software provider. That means peace of mind for us as well as reassurance for our clients – and their customers – that their sensitive data is in safe hands.” Managing Director, PRD Technologies Ltd